Question 1

What is TrackProof?

Accepted Answer

TrackProof is a local-first desktop application that helps artists and supervisors evaluate plate trackability, inspect visual evidence, and decide what needs closer attention before more production time is committed.

Question 2

Who is TrackProof designed for?

Accepted Answer

Matchmove artists, matchmove supervisors, boutique VFX studios, advertising and post-production teams, and game cinematics or virtual production teams.

Question 3

Does TrackProof guarantee that a shot will track?

Accepted Answer

No. TrackProof helps evaluate a plate and reveals supporting evidence. It does not promise that a shot will track or solve successfully.

Question 4

Does TrackProof replace my tracking software?

Accepted Answer

No. Tracking, solving, lens work, compositing, and final approval stay in the applications the team already uses.

Question 5

What is track refinement?

Accepted Answer

A review workspace for narrowing a larger collection of tracks into a cleaner selection, with the artist able to include or exclude individual tracks.

Question 6

Does refinement change my original tracking data?

Accepted Answer

No. Original measurements are preserved. Refinement decisions create a separate reviewed selection.

Question 7

Can I continue into 3DEqualizer or Nuke?

Accepted Answer

3DEqualizer handoff is supported in the current beta. The Nuke exporter is currently unvalidated in a real Nuke environment and will be verified before launch.

Question 8

Is TrackProof cloud-based?

Accepted Answer

No. TrackProof is a native desktop application designed for local plate review.

Question 9

Is my original footage modified?

Accepted Answer

No. The original production media remains unchanged.

Question 10

Can TrackProof be used with confidential material?

Accepted Answer

The local-first design is intended for privacy-conscious workflows. Studios should still evaluate the beta against their own security, legal, and production requirements before approving it for confidential projects.

Question 11

Is footage used for model training?

Accepted Answer

No. Production footage is not sent to external AI services or used to train models.

Question 12

Will TrackProof run faster on a higher-end workstation?

Accepted Answer

Generally, yes. Review speed varies with hardware, footage resolution, duration, and scene complexity.

Question 13

Will faster hardware change the result?

Accepted Answer

It should not. Performance work is intended to shorten review time without changing what artists see.

Question 14

How does the free trial work?

Accepted Answer

Request a 14-day free trial and the TrackProof team sends your login and trial license. You get full access on one Windows computer. When the 14 days end, TrackProof becomes read only so you can still view your projects, and you choose Freelance or Studio to continue working.

Question 15

How do I get access?

Accepted Answer

Request a 14-day free trial or purchase a Freelance or Studio license from the Pricing page. Windows installs are delivered through your account portal after your trial is approved or your purchase completes.

Question 16

Which platforms are supported?

Accepted Answer

Windows is available now. macOS is in an invitation-only beta.

Question 17

How do I activate my license?

Accepted Answer

After purchase, you receive an email to set your password. Log in to your portal, copy your license key, download TrackProof, and enter the key when the app prompts you. TrackProof confirms your license and works offline for up to 24 hours between confirmations.

Question 18

How many computers can I use?

Accepted Answer

Freelance includes two registered devices with one active session. Studio assigns one computer per seat, with reassignment managed by your studio administrator.

Question 19

Is TrackProof ready for production use?

Accepted Answer

TrackProof is available for professional use on Windows now.

Question 20

How do I cancel?

Accepted Answer

You can cancel anytime from your account portal. You keep full access through the end of your paid period, after which TrackProof returns to read only.

Question 21

How do I contact TrackProof support?

Accepted Answer

Use the contact form on this site and include your operating system, TrackProof version, and a brief description of the issue.

Questions from artists and supervisors

Product

Track review and handoff

Privacy and footage

Performance and hardware

Availability and support

Questions from artists and supervisors

Product

What is TrackProof?+

Who is TrackProof designed for?+

Does TrackProof guarantee that a shot will track?+

Does TrackProof replace my tracking software?+

Track review and handoff

What is track refinement?+

Does refinement change my original tracking data?+

Can I continue into 3DEqualizer or Nuke?+

Privacy and footage

Is TrackProof cloud-based?+

Is my original footage modified?+

Can TrackProof be used with confidential material?+

Is footage used for model training?+

Performance and hardware

Will TrackProof run faster on a higher-end workstation?+

Will faster hardware change the result?+

Availability and support

How does the free trial work?+

How do I get access?+

Which platforms are supported?+

How do I activate my license?+

How many computers can I use?+

Is TrackProof ready for production use?+

How do I cancel?+

How do I contact TrackProof support?+